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What do I have to pay when I use the ToBring service [as a requestor]?
The requestor only has to pay a delivery reward to the supplier. This reward can be freely chosen by the requestor upon posting the request. When a supplier accepts the request the reward value cannot be changed anymore. The ToBring service is FREE!
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What can I use the ToBring service for?
With ToBring, you can have any type of object delivered or picked up, in your own country or abroad, provided it corresponds to the ToBring terms of agreement AND a potential supplier that has to make the trip can be found. You are free to choose the time of delivery, which means that you are not restricted to office hours. Are you looking to have something picked up or delivered? Look no further, because ToBring will do just that!
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Last week I have added a request on the ToBring website. No ToBring supplier has accepted the request. Why?
No supplier was interested in this request. Probably no supplier came in the neighbourhood of the pick-up and delivery addresses. It might also be possible the delivery reward was too low OR the final deliverydate was to short.
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Can I send an object to a foreign country?
Transporting goods abroad is no problem at all. Of course you do have to abide by the regulations of the countries involved. The goods may also not be in defiance of the ToBring terms of agreement.
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Can I receive an object from abroad?
Importing goods from another country is no problem at all. Of course you do have to abide by the regulations of the countries involved. The goods may also not be in defiance of the ToBring terms of agreement.
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I have 3 objects on 3 different locations and I want someone to bring these objects to my home. But I can only insert 2 requests. Why?
The number of shipments you can place is linked to your ToBring shipment rating. This rating increases as you complete more shipments with positive feedback. You can always view your ToBring rating and the matching number of allowed shipments by clicking the Send icon in the status bar at the top of your screen.
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I placed a shipment on the ToBring website last week, but no one has reacted yet. How come?
The simplest explanation for this is that there is currently no supplier that is able to make the necessary trip under the conditions that you have indicated. Perhaps the delivery period is too short or maybe the reward is not in proportion to the effort demanded from the supplier.
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I want to use the ToBring website to transport a valuable piece of furniture. I don't want an inexperienced supplier to see/bring/deliver this request. Is that possible?
When you want to import a shipment, you can attribute certain qualifications to the profile of which you feel the supplier has to live up to. One of these options is that the delivery rating which the suppliers have built up is taken into account. The ToBring delivery rating is determined by the feedback the supplier has received in the past.
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I'm dissatisfied with a supplier and I don't want to cooperate with this person anymore in the future. Is that possible?
You can add this supplier to your blacklist, making your shipments no longer available for this person. Each time a delivery is completed or canceled, you will get the opportunity to blacklist the user. You can consult this list in the Settings menu at all times and you can also remove members from the blacklist.
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I would like to insert a request. This request should be visible from next week. Can I already insert the request?
Placing a shipment, you can specify when you wish to make the shipment available. Please remember that the amount of possible shipments which you can place is linked to your ToBring shipment rating, which you can consult at all times in the status bar at the top of your screen.
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I only want to send an object with suppliers I know. Is this possible?
When you wish to place a shipment, you can opt to temporarily hide your login name and address. That way, you will have the opportunity to check the supplier’s feedback. This means that you choose whether or not you let the supplier handle your shipment. If you are satisfied with the supplier, you unblock your data. If you are not satisfied, you cancel the shipment.
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When I insert a request I often use the same pick-up address, is there a way to store the address for future uses so I do not have to re-type it again?
If you regularly use certain addresses of persons, stores or others locations, you can add them to your address book. When you then draw up a new shipment, you simply select these addresses from your address book instead of typing them all over again.
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What do the ToBring-scores mean?
ToBring works with two ratings: the shipment rating and the delivery rating. Depending on the number of shipments or deliveries for which you receive positive feedback, your ToBring rating will increase. Reaching a fixed number of ToBring points, your shipment or delivery rating will increase and you will be able to place more shipments or complete more deliveries.
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I have an object and I want it to be delivered on 1 of 2 possible locations. Do I have to insert the request twice?
You can give up to three delivery addresses when you are making a shipment. This way, you only have to place one shipment. Moreover, you will have a bigger chance of finding a supplier.
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I often want to receive the same type of object from the same location, description, etc. Is there a way to re-use a previous request?
Each shipment that was delivered or canceled in the past can be viewed in your shipment history. Clicking the reopen button, you can carry out a selected shipment again.
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I would like to stay up-to-date on requests I'm interested in. Is that possible?
ToBring offers an Alert Service that allows you to indicate which shipments you wish to be kept up to date with. Remember to indicate in the Settings menu that you wish to receive the alerts.
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There is a unique request code included in the emails I receive from the ToBring Alert service. What does that mean?
This shipment code allows you to quickly look up the shipment using Quicksearch. This way, you will lose no time searching for a particular shipment!
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I would like to deliver some objects. How do I proceed?
Choose Deliver in the main menu and click New. You can opt to search for a shipment in a certain country [and municipality] or you can search within a certain radius from your place of residence. After choosing, you will get a summary of all the objects that are waiting to be delivered. Each time, you will see, among other things, how high the delivery reward is, how much time you still have and to which distance the object has to be transported. If you are interested in a certain shipment, click the detail button, after which you will get more details and you can accept the delivery by clicking the corresponding button. You can now indicate when you reckon to deliver the object and add possible remarks.
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I am leaving for a vacation tomorrow, going to Kenya. Can I check the ToBring website there to check the requests from Kenya to my home country?
The only thing you need is an Internet connection and your login data. Using the filter, you can then check if there are any objects which have to be transported to or from Kenya.
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I'm interested in delivering 4 different objects. But I can only accept 2 deliveries at a time. What do I do now?
The number of objects that you can deliver is linked to your ToBring delivery rating. The higher this rating, the more objects you can deliver. If you successfully complete a delivery, i.e. without negative feedback from the applicant, your delivery rating will increase. You can consult your delivery rating and the corresponding number of deliveries at any time by simply clicking the delivery icon in the status bar at the top of your screen.
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I'm dissatisfied with a requestor and I don't want to cooperate anymore with this person in the future. How do I do that?
Besides giving negative feedback, you can opt to put the user in question on the blacklist. This user can then no longer consult your shipments. You can always consult the blacklist in the Settings menu. You can also delete users from that blacklist here.
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While searching for requests on the ToBring website I've found an illegal object [drugs, weapons,...]. Where do I report this?
In that case, we recommend you send an e-mail to abuse@tobring.com
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Do I always have to give exact locations when I am looking for a shipment to deliver?
ToBring offers an Alert Service that allows you to mark the shipments of which you want to be notified. In order to do this, you will first have to indicate in the Settings menu that you wish to receive these alerts.
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What do I have to pay when I use the ToBring service [as a supplier] ?
The supplier does not have to pay nothing. On the contrary, he/she even makes some money with it. The supplier receives a delivery reward from the applicant upon a successful delivery.
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I'm dissatisfied with a requestor and I don't want to cooperate anymore with this person in the future. How do I do that?
Besides giving negative feedback, you can opt to put the user in question on the blacklist. This user can then no longer consult your shipments. You can always consult the blacklist in the Settings menu. You can also delete users from that blacklist here.
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While searching for requests on the ToBring website I've found an illegal object [drugs, weapons,...]. Where do I report this?
Requests that are not comliant with the ToBring user agreement are not allowed. In this case we suggest you send an email to abuse@tobring.com
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How does the ToBring-feedback system work?
After every successful deliverey or after the cancellation of a current delivery, both the applicant and the supplier get the chance to give feedback about the other party. This feedback can be positive, neutral or negative. You can further elaborate on this feedback by way of commentary. If you receive too much negative feedback, your ToBring rating will drop. Consequently, if you get enough positive feedback, your ToBring rating will rise. The feedback you receive thus determines the number of shipments and/or deliveries you can place or accept.
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